Exchange & Returns

Can we return/exchange our products?

All items* purchased from Surge® can be exchanged within 7 days of purchase.

How it works:

  1. Hit us on instagram with your order number like #6521

  2. Once you done, we’ll send your replacement parcel, which includes:

    • Your new item

Exchange Fee: PKR 550 (Cash on Delivery or Bank Transfer).

Timeline: Exchanges are processed weekly and usually delivered within 7 days, subject to stock availability. If your requested item is out of stock, you may choose an alternative or wait for restock.

Return Policy:
Exchanges are only accepted if:

  • Item is faulty, damaged, or defective.

  • Item differs from description or specifications.

  • Dispute is reported within 3 days of delivery (via Instagram @surge.pakistan).

Not Eligible for Exchange:

  • Requests after 7 days

  • Used or damaged products

  • Tampered items

  • Wrong size due to customer error

⚠️ Note: Surge® does not offer refunds or money-back guarantees.